9Mobile addresses service challenges amid subscriber concerns
- 9Mobile's subscriber base has decreased from over 22 million in 2016 to approximately 3.2 million as of January 2025.
- The Nigerian Communications Commission reported that 9Mobile lost 6,079 subscribers through mobile number portability in November and December 2024.
- In December 2024, 2,188 subscribers left 9Mobile, following a loss of 3,891 in November.
The ongoing issues faced by 9Mobile highlight the critical importance of customer service and competitive practices in the telecommunications industry. The company's struggle to retain subscribers amidst allegations of anti-competitive behavior raises questions about its commitment to consumer rights and market fairness. Stakeholders should closely monitor how 9Mobile addresses these challenges and whether its new leadership can effectively restore trust and improve service quality.
