Mukuru customers face balance errors after technical glitch
- Thousands of Mukuru customers in South Africa woke up to missing funds from their accounts on June 19.
- Mukuru attributed the issue to a technical glitch, stating that actual funds were not affected.
- Users expressed panic and frustration on social media, demanding urgent resolution.
The incident highlights the vulnerabilities in digital financial services, especially for migrant communities that rely heavily on platforms like Mukuru. While the company claims that funds are safe, the panic among users indicates a significant trust issue that needs to be addressed. It is crucial for Mukuru to enhance its communication and security measures to restore customer confidence.
