Six African Startups Using AI for Customer Support
- eBanqo is an omnichannel customer engagement platform that automates support across multiple touchpoints, reducing response times and manual triage.
- Nomba, formerly Kudi.ai, evolved from a chatbot for financial transactions to providing fast, conversational banking support, enhancing financial inclusion.
- RoboDesk offers an AI-powered contact center platform that combines bots and voice support, improving response consistency across channels.
The integration of AI in customer support is a transformative trend for African businesses, enabling them to compete effectively in a global market. However, companies must address challenges such as data quality and user trust to fully leverage AI's potential. The focus should be on incremental adoption and continuous improvement to ensure that AI enhances rather than replaces the human touch in customer interactions.
