Tala lays off 28 staff as loan defaults and customer queries fall
- Tala laid off 28 employees from its customer operations team due to reduced workload.
- The layoffs were attributed to fewer loan defaults and a drop in customer support queries.
- An internal memo indicated that Tala initially planned to cut 55 roles but revised it to 28.
The layoffs at Tala highlight the challenges faced by digital lenders in a competitive market and changing consumer behavior. While the company is taking steps to manage operational efficiency, the impact on employees and the broader implications for the digital lending landscape warrant further discussion.
