Caantin’s AI wants to do the talking for call centers
- Caantin aims to reduce the cost of business phone calls using AI voice agents.
- The startup helped Nigerian fintech Cowrywise achieve 100,000 calls with just one employee.
- Caantin's voice bots can converse in major African languages, enhancing accessibility.
Caantin's innovative approach to leveraging AI for communication in Africa addresses a significant gap in the market, particularly in regions with low smartphone penetration and high illiteracy rates. However, the challenge will be to continuously improve the AI's capabilities and maintain competitive pricing while ensuring quality service. The potential disruption to traditional BPOs raises important questions about the future of customer support in the region.
